This section describes the skills and knowledge and their level required for this unit

Required skills

active listening

communicate in a clear and concise manner using appropriate terminology

communication skills to accurately enter receive interpret and transmit data

communication to engage with minority groups eg young people old people people with an addiction or disability Indigenous Australians people from Culturally and Linguistically Diverse CALD backgrounds

identify faults and errors and omissions in the operation of security systems and implement appropriate remedial action

implement response procedures appropriate to reported security incident

monitor and maintain basic security systems

read and interpret technical data and specifications

test security systems for operational performance

Required knowledge

approved communication terminology codes and signals

common security system faults

communication channels and processes

monitor and interpret received data

operational and performance testing procedures for security systems

phonetic alphabet

range of security incident situations

reporting and documentation procedures

routine maintenance procedures

security response procedures

types functions and operational requirements of security systems

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

identifying monitoring functions and capabilities of electronic security systems

monitoring and maintaining security systems and carrying out routine maintenance

identifying and rectifying faults and errors

inputting data and confirming accuracy

conducting testing to confirm operational performance of security systems

determining appropriate response procedures from accurate interpretation of data

Context of and specific resources for assessment

Context of assessment includes

a setting in the workplace or environment that simulates the conditions of performance described in the elements performance criteria and range statement

Resource implications for assessment include

access to plain English version of relevant statutes and procedures

access to a registered provider of assessment services

access to a suitable venue and equipment

assessment instruments including personal planner and assessment record book

work schedules organisational policies and duty statements

Reasonable adjustments must be made to assessment processes where required for people with disabilities This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Method of assessment

This unit of competency could be assessed using the following methods of assessment

observation of processes and procedures

questioning of underpinning knowledge and skills

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language literacy and numeracy capacity of the candidate and the competency being assessed In all cases where practical assessment is used it should be combined with targeted questioning to assess the underpinning knowledge

Demonstration oral questioning or written assessment may be used to assess underpinning knowledge In assessment situations where the candidate is offered a choice between oral questioning and written assessment questions are to be identical

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors team leaders or specialist training staff

Legislative requirements may relate to:

Organisational requirements may relate to:

Assignment instructions may include:

Security systems may include:

Faultsmay include:

Relevant personsmay include:

Data may bestored:

Responsemay include:

Communication channels and processes may relate to:

Documentationmay include: